Shipping

Most products purchased on our website will normally arrive 2-7 business days after purchasing depending on your location and shipping method selected.  Once we have received your order, it will ship out usually within 24-48 hours.  Orders with apparel items or stickers are the exception and will be shipped out separately.  There may be times when orders with multiple items need to be shipped separately from different warehouses.  This is not something to be concerned about and will not affect any shipping charges to you.  As each package ships out, you will receive separate emails with a tracking number for each package.

Apparel and stickers

All Kraken Aquatics apparel is printed-on-demand.  Because of this, they take longer to ship out.  Once we have received your apparel order, you can expect it to ship out within 5-7 business days. Delivery time after that will depend on your location and shipping method selected.

All stickers are sent from our headquarters in Utah and mailed in a stamped envelope via USPS.

Tracking Information

Once your order has shipped, we will send you an email letting you know what has shipped and a tracking number for the package.  The only exception to this are sticker orders which we are unable to provide a tracking number for.  If your order has multiple items and ships from different warehouses, you will receive separate emails and tracking numbers for each package as they ship out.  Please contact us if you have any questions about tracking your packages.

International Orders

Kraken Aquatics does not currently have or work with any warehouses outside of the United States to fulfill International orders.  However, we are happy to ship any International orders from our headquarters in Utah.  We use USPS and UPS to ship all International orders.  Customers are expected to pay all shipping costs.  Available shipping options for International orders will be calculated during checkout.  Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer.  They are not included in shipping costs and will most likely be charged by the carrier in the destination country before delivery will be made.  International orders can take anywhere from 3-30 business days for delivery depending on the country and shipping method used.

If you have any questions about shipping, please contact us before placing an order.  We'll be happy to answer any questions you may have.